The system SHOULD provide the ability for the PHR Account Holder to enter an indication of an agreement to the Conditions-of-Use when the PHR-S is initially used by the PHR Account Holder.

The system SHALL render a notification to the PHR Account Holder that changes occurred to the Conditions-of-Use documents according to organizational policy and/or jurisdictional law.

The system SHOULD provide the ability to present changes that occurred to the Conditions-of-Use documents (e.g., the actual document, or an audit, or a summary, or an overview of the changes) according to organizational policy and/or jurisdictional law.

The system SHOULD provide the ability to render the Conditions-of-Use.

The system SHALL provide the ability for the PHR Account Holder to render a notification to the PHR-S vendor and/or sponsor(s) as part of the process to seek redress regarding the vendor and/or sponsor‘s failure to meet performance expectations as specified in the Conditions-of-Use agreements (including reporting PHR-S errors, failures, abuse, fraud, or other issues).

The system SHOULD provide the ability to maintain a list of PHR-S administrators and personnel to receive, manage, and respond to emails and telephone calls regarding PHR-S errors, failures, abuse, fraud, or any other PHR Account Holder issues with the PHR-S Terms and Conditions-of-Use agreements.